Warranty & Returns Policy

NextByte Limited
Effective Date: 25/08/2025
Website: www.next-byte-ltd.com
NZBN: 9429053123206

🔹 1. Introduction

Thank you for shopping with NextByte Limited. This Warranty & Returns Policy outlines the process for returns, exchanges, and warranty claims related to the products you purchase from our store. We strive to provide quality second-hand and refurbished technology, and your satisfaction is important to us.

By purchasing from us, you agree to be bound by the terms set out in this policy. Please review this page before making a purchase to ensure you understand your rights and obligations.

🔹 2. Warranty Coverage

At NextByte Limited, we offer a 30-day limited warranty on all products that have been tested, repaired, or refurbished by us. This warranty ensures that your item is free from defects in material or workmanship during the warranty period.

A. What is Covered

  • Defects in the product that arise due to issues directly related to our repair, testing, or refurbishment work.

  • Products that fail to operate as described in the product listing due to manufacturing or service-related faults.

B. What is Not Covered

  • Normal wear and tear (e.g., battery degradation, screen scratches).

  • Accidental damage, misuse, or negligence (e.g., dropping the product, water damage).

  • Any defect or failure unrelated to our repair, testing, or refurbishment processes.

  • Products that have been tampered with or modified after purchase.

🔹 3. Returns Policy

We want you to be completely satisfied with your purchase. However, we only accept returns under the following conditions:

A. Return Eligibility

  • Returns are only accepted for defective items caused by our repairs, testing, or refurbishment work, and must be reported within 30 days of receiving the product.

  • If you receive a product that is dead on arrival (DOA) or malfunctioning, you must contact us within 7 days from delivery to initiate a return or warranty claim.

B. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at admin@next-byte-ltd.com within the applicable return period.

    • Include your order number and details of the issue.

    • Attach clear photos or videos showing the defect or malfunction, if applicable.

  2. Return Instructions: We will respond with instructions on how to return the item to us. Please ensure the item is securely packaged to prevent damage during return shipping.

  3. Shipping Costs: Return shipping costs are the responsibility of the buyer unless the item is found to be defective upon inspection. In this case, NextByte Limited will cover the return shipping costs.

C. Inspection & Approval

Once the item is returned to us, we will inspect the product to confirm the defect and determine whether it falls under our warranty coverage. We will notify you of the outcome and proceed with the appropriate remedy:

  • Repair: If the product is covered under warranty and repairable, we will fix the issue and return it to you at no additional cost.

  • Replacement: If a replacement is available, we will send you a like-for-like replacement product.

  • Refund: If we are unable to repair or replace the item, we will issue a full refund.

🔹 4. Right to Refuse or Retract

NextByte Limited reserves the right to refuse any return, exchange, or warranty claim at our discretion, including in the following cases:

  • The product has been tampered with or modified by the customer.

  • The return or warranty claim is initiated outside the 30-day warranty period.

  • The item shows signs of abuse, misuse, or damage that is not related to our repair, testing, or refurbishment.

🔹 5. Consumer Guarantees

In addition to our Warranty & Returns Policy, your rights under the New Zealand Consumer Guarantees Act 1993 apply. If a product purchased from us does not meet a consumer guarantee (such as quality, fitness for purpose, or durability), you are entitled to a remedy (e.g., repair, replacement, or refund).

Our policy is in no way intended to limit or exclude your rights under the Consumer Guarantees Act 1993, which remains enforceable under New Zealand law.

🔹 6. Refunds

If a refund is issued, it will be processed via the original payment method used for the purchase. Refunds will be processed within 7-10 business days after the return has been received and inspected.

🔹 7. Non-Returnable Items

Please note the following items are non-returnable:

  • Gift cards or digital products (if applicable).

  • Any items that have been opened or used, unless defective.

🔹 8. Contact Us

If you have any questions about our Warranty & Returns Policy, need to request a return, or wish to make a warranty claim, please reach out to us:

📧 Email: admin@next-byte-ltd.com
📍 Registered Office: Available on request for formal legal matters.

🔹 9. Amendments to This Policy

NextByte Limited reserves the right to update or amend this Warranty & Returns Policy at any time. We will post changes on this page, and the Effective Date will be updated. Your continued use of our services or website after any changes constitutes acceptance of the new policy.